| Iron Rules/Patterns | |||||
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Iron Rules of International Communication Patterns in International Communication
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| Iron Rules of International Communication | |||||
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1. In international business, the seller is expected to adapt to the buyer 2. In international business, the visitor is expected to observe the local customs
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| Patterns in
International Communication
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Deal-Focused vs. Relationship Focused § Known as the great divide. § Deal-focused people are task oriented. § Relationship focused people are people oriented. § Conflicts arise when these two types do business. § Deal-focused feels Relationship-focused are lazy, vague, and unreadable. §
Relationship-focused feels that Deal-focused are pushy,
aggressive, and offensively blunt. § Problems occur when these two cultures cross paths. § Formal cultures are considered more hierarchical and status-conscious. § Informal cultures are considered classless and very informal. Rigid-Time (Monochronic) vs. Fluid-Time Cultures (Polychronic) § Rigid-time cultures worship the clock. § Fluid-time cultures are more relaxed about time and scheduling, they focus more on the people around them. § Conflicts arise when these two cultures come together. § Rigid-time cultures think fluid-time cultures are lazy, undisciplined, and rude. § Fluid-time cultures think rigid-time cultures are arrogant and enslaved by deadlines. Expressive vs. Reserved Cultures § These two cultures create a major communication divide. § Expressive cultures communicate radically. § Reserved cultures are more passive communicators. § The communication differences between these two cultures can spoil the best efforts to market, sell, source, negotiate, or manage people across cultures. |
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