Cross-Cultural Communication

    Welcome to Europe--Baltic Countries

 

 

Baltic Countries
Estonia, Latvia, Lithuania

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Acceptable Public Behavior

  • Men and women have equal social standing and the same opportunities.

  • Man opens the door for a woman or lets a women enter first and pay for their dinners as well. The good manners are accompanied by a healthy dose of flirting as well. It is helpful to know that mild filtration is a norm, meaning that men make a habit of complimenting their female colleagues and women tend to expect to be complimented.

  • People tend to complain a lot. With all difficult changes going on, one could say there is a lot to complain about.

  • People tend not to say directly what they think.

  • Baltic people are fairly reserved and public display of emotions is generally not the norm other than at cultural, sports or other social events. This reserve can be downright disturbing for those who tend to be full of smiles and small talk. But this reserve will dissipate over time as genuine friendship emerges.

  • People generally do not engage in small talk with people they do not know well and they do not feel uncomfortable with long silences in conversations with strangers.

  • People are judged on the basis of their own achievements and money.

  • Education is a very valuable mean of success.

  • There are some gestures that are considered rude, like waiving a pointed index finger or persistently pointing at someone.

  • Society is opening up. Young people tend to show affection more openly than older people.

  • However, it should be noted that the society is not homogeneous and is undergoing gradual changes in character since its borders have become open to global influences, population movements and international tourism

Business Attire

  • Both men and women tend to dress conservatively in the workplace, both in summer and winter.

  • Good quality, which doesn’t mean prestigious brand, office clothes and shoes, should be worn all the time.

  • In formal situations men usually wear a suit; women wear a formal dress or a suit.

  • It is very important to dress clean and tidy.

  • “Casual” never translates as a pair of jeans and sneakers. Women may dress casually on weekends or evenings, but it is almost an outfit that demands a pair of heels. Men will wear the best of casual clothes for evenings and weekends.

Conversations and Networking

  • Any discussion topic is good, you can talk about everything: family, work, where you are from, hobbies except politics and religion, which should be avoided initially.

  • Good introductory topics could focus on questions about the country and on your new acquaintance’s opinion on important places to see or cultural events to attend such as opera and theatre. General history topics can also be the perfect ice- breaker.

  • People from the Baltic countries are very proud of their heritage, especially in light of their recent independence. One should be on guard to avoid implying anything that could be regarded as insulting, condescending, unfair or hurtful to the dignity of the Baltic people.

  • Rule of thumb: never interchange “Estonian”, “Latvian” or “Lithuanian” for “Russian”. These countries were part of the Soviet Union and most people, especially of the older generation, speak Russian.  But Estonians, Latvians and Lithuanians are distinct ethnic groups from Russia and from each other, with languages that belong to separate families of languages, a different religious backgrounds with their own set of traditions and distinct cultural identities.

  • Avoid sarcasm and irony

Meetings, Presentations, and Negotiation Tactics

  • People from Baltic countries have a strong sense of space and will generally stand a few feet from the other person. Distance can be even greater when speaking or dealing with strangers.

  • It is very important to make eye contact. It is considered to be a sign of dishonesty if a person refuses or is reluctant to make eye contact.

  • Baltic people might take a little longer to build up trust with a complete stranger. This initial reserve, however, tends to fade away quickly as a relationship evolves.

  • Business cards are usually exchanged at the start of a business meeting.

  • It is common practice to offer coffee, tea, water or some other drink at the start of a business meeting.

  • It is customary to shake hands when greeting each other, especially among men. Hugging and kissing is acceptable only among close friends.

  • Baltic people do not use a lot of gestures or facial expressions.

  • Presentations need not be fancy, as long as they are clear and easily understood.

  • Punctuality and reliability are highly valued.

Dinner Etiquette

  • Baltic people are very hospitable. They will try their best to make you comfortable and will treat you with a lot of respect.

  • If you are visiting a Baltic home, be prepared to eat a lot. Host will make sure that table is full of various home-cooked meals and will persistently offer to try everything and incite to keep eating.

  • Be sure to compliment the host on the meal otherwise he/she will think that you didn’t like the food.

  • Bring a gift of flowers, candy or liquor to the host if you are invited to visit one’s home.

  • Toasts are important part of dinning. Toasts are initiated by the host and are usually an expression of hospitality, gratitude, friendship or good wishes. Toasts are made over champagne or wine.

Other

Estonia
  • Population: 1,238,300 as of 2004

  • Area Total: 45,266 km2

  • Capital: Tallinn

  • Climate: Maritime, wet, moderate winters, cool summers.

  • Language: Estonian

  • Currency: 1 Estonian kroon (EEK) = 100 cents

  • Holiday: Independence Day, 24 February (1918)

Latvia

  • Population: 2,262,000 as of 2004

  • Area Total: 64,100 km2

  • Capital: Riga

  • Climate: Maritime; wet, moderate winters.

  • Language: Latvian

  • Currency: 1 lat = 100 santims

  • Holiday: Independence Day, 18 November (1918)

Lithuania

  • Population: 3,494,700 as of 2004

  • Area Total: 65,200 km2

  • Capital: Vilnius

  • Climate: Maritime; wet, moderate winters and summers

  • Language: Lithuanian

  • Currency: Litas = 100 cents

  • Holiday: Independence, Day, 16 February (1918)


Sources

http://www.delfi.lt
http://zvejusmukle.meniu.lt/publications.php?strid=1105&id=58241
http://www.javlb.org/codylithuania.html
http://www.dfait-maeci.gc.ca/cfsi-icse/cil-cai/inter-source/cp-en.asp?iso=ee
http://www.a-zoftourism.co.uk/Etiquette-in-Riga.htm