Cross-Cultural Communication

    Welcome to Europe--Poland

 

 


Acceptable Public Behavior

  • Although Poland was communist for very long time it is very class-based, even if it is not just a simple division according to wealth of the individual. People tend to socialize very much with their own kind.
  • Education is very important and it is unlikely that people with high education will socialize with those who are not educated. It is still quite uncommon for an educated man to marry a non- educated woman.
  • Your class is also decided by your family's status. People from the rural areas are generally perceived as lower class. In Warsaw, people are probably judged more on the basis of their own achievements and money. It may be important to notice that Poland had large population of nobility before the Second World War. However, most aristocrats were killed during the war, during the Stalinist area with the few survivors emigrating or marrying ordinary Poles.
  • Polish people are quite emotional. At the same time, they are concerned with how people perceive them. Men are expected to stay calmer than women do and be "strong" but women are expected to be more reserved and not show emotions, especially if they are directed towards the opposite sex.
  • Poles are well known for their temperament (polski temperament) and tend to display more emotion publicly.
  • Politeness requires that men open doors for women and generally let the women go first and the same applies to anyone your senior or a guest of either sex.
  • Flowers are very popular among Poles, who give them on many occasions, notably birthday and name-day celebrations, weddings, and visits to Polish homes. Bring them unwrapped, odd in number and avoid red roses (lovers’ buds) and chrysanthemums (which are used at funerals).
  • It is not uncommon to see close friends greet each other with three consecutive kisses on alternate cheeks. Others stroll arm-in-arm, while Polish gentlemen offer women their arms with ease.

Business Attire

  • Business attire is generally formal, including a suit and a tie for men, and a suit or dress for women.

  • It is important to know that Polish office workers sometimes overdress; for example, a guy in a photocopy room who could wear casual clothes will wear suit and tie.

  • Polish women have reputation for being very well groomed. To some foreigners may seem that they are overdressed. Most female office workers wear high heels quite a lot of make up, painted nails; etc.

Conversations and Networking

  • A good place to start a conversation would be either topic. Admiring things that are Polish are exceptional icebreakers, so too is an effort to speak Polish. As an admirable sign of respect, your attempts at speaking Polish will be very well received.

  • Do not discuss religion with most Poles. Declarations about religion may not, in fact, be reflected in the way people lead they life.

  • Other issues to avoid are abortion (which is practically illegal in Poland); gay rights; drugs.

  • After four decades of Soviet domination, things Russian are still not popular. If you are of Russian ancestry it is best to keep it under wraps.

  • You know many famous Polish intellectuals- you just don’t know they are Polish. Mikolaj Kopernik (Nicolas Copernicus), scientist Marie Curie (Maria Shodowska), Pope John Paul II (who is highly revered in this 95% Roman Catholic country), filmmaker Roman Polanski, composer Frederic Chopin, writer Joseph Conrad and poet Adam Mickiewicz are Polish national treasures and a source of great pride. Expressing a genuine appreciation of any individual is a terrific icebreaker.

  • Additionally, conversations about food, sports and the beauty of Poland are positive topics of discussion, while the Second World War, the Soviet occupation, sex and religion are not.

  • As far as tone of voice and directness are concerned you should be just "polite". If you are a woman, you may find that men talk to you less directly than to other men. Some men will feel obliged to shower you with complements before, during and after business conversation. They may also refrain from swearing in front of you because you are a lady.

  • Polish sense of humor is an acquired taste and takes some getting used to. Unlike the North American variant, the Polish one tends to accentuate the underlying irony or sarcasm of a situation, rather than an overt proverbial pie in the face. Since humor is often culture-dependent, the punch line might make no sense but we all want to be polite and look semi-intelligent.

Meetings, Presentations, and Negotiation Tactics

  • Greetings between business associates are Western in style with a dash of Polish flair.

  • Exchanging business cards is a favorite pastime.

  • Universal handshakes usually begin a meeting and during negotiations in Poland a handshake means that a talk is over rather than “it’s a deal.” Yet, a foreign man should wait for a woman to extend her hand before he follows suit. If he wishes to show additional respect he may make a short bow.

  • Foreign businesswomen should not be surprised or offended if a Polish man (particularly an older gentleman) kisses their hand in greeting. It is considered a sign of respect. It is not recommended nor are foreign businessmen expected to kiss hands, but if one is moved to try, he should bend at the waist and bow his head to her hand. The kiss is placed on the back of the hand, not the fingers.

  • Unless asked to do so, do not address your Polish business associate by his/her first name. The safest way to address a Pole is by using "pan" (pahn - sir) or "pani" (pahnee - madam) accompanied by their job title or last name. Using "panna" (pahnah - miss) for an unmarried woman is not recommended, use "pani" instead.

  • As in many cultures, eye contact is essential. Speaking to someone while looking up at the ceiling or gazing off into space might be interpreted as a sign of disrespect and just plain bad manners.

  • Poles might take a little longer to build trust with a complete stranger, however, considering four decades of socialism, this should not be surprising. Yet, this "complex" tends to fade away quickly as a relationship evolves.

  • Rather than veering off to a safer topic, Poles often do not mind exchanging opinions. Instead, disagreements are treated as a natural part of discourse. Differences, however, do not threaten rapport; they kindle colorful conversation. But there are limits. When civility is lost and a loud circular argument drags on, social acceptability plummets.

  • In business discussions, Poles usually move fairly quickly to substantive issues.

  • Presentations need not be fancy, as long as they are clear and easily understood.

  • Never be condescending or offer an ultimatum -- bargaining is not Polish style.

  • Contracts are serious. They should be clear, concise and translated into both Polish and English.

  • It is not unusual to be served vodka or brandy at an office upon the conclusion of a meeting. Often there will be other things to drink as well, such as soda water, fruit juice, tea or coffee.

Dinner Etiquette

  • Poles tend to arrive promptly and will bring their spouses if the invitation includes them.

  • Few Poles use their homes for business entertaining, preferring instead to use restaurants.

  • If you are invited to a Polish home, you should view it as a gesture on their part that goes beyond official or business duty, and bring a gift of flowers, candy or liquor.

  • Standards of hospitality are high and every attempt will be made to make you comfortable and accord you the honor due to guest.

  • Vodka, brandy and other liquors will probably be brought to the table. Spirits are served in a small glass, meant to be swallowed in a single gulp.

  • Toasts are made over hard liquor, not wine or beer. Toasts are initiated by the host and are usually an expression of hospitality, gratitude, friendship or good wishes. It is customary for the guest to return the compliment by making a toast of his own. The most frequent toast of all is na zdrowie (to your health).

  • There is a traditional attitude that a person refusing to drink is afraid of something, cannot maintain self-control, or has something to hide.

Other

  • Population: 38,158,100 as of 2004

  • Area Total: 312,683 km2

  • Capital: Warsaw

  • Climate: Temperate with cold, cloudy, moderately serve winters with frequent precipitation; mild summers with frequent showers

  • Languages: Polish

  • Currency: 1 zloty (Z1$) = 100 groszy

  • Holiday: Constitution Day, 3 May (1791)


Sources

http://www.dfait-maeci.gc.ca/cfsi-icse/cil-cai/inter-source/w-en.asp?iso=pl#target3
http://strategis.ic.gc.ca/epic/internet/inimr-ri.nsf/en/gr121323e.html
http://www.tradepartners.gov.uk/poland/visiting/11_hoursandetiquette/hours.sh
http://workabroad.lycos.monster.com/articles/poland/